🔁 Return & Refund Policy
- Return Eligibility
We accept returns and exchanges under the following conditions:
- The item is unused, unwashed, and in its original condition with tags intact.
- Return request is made within 7 days of delivery.
- Custom-made or personalized items are not eligible for return.
- Return Process
To initiate a return:
- Email us at responseclothing@gmail.com with your order number and reason for return.
- We will confirm the return address and method.
- The customer must bear the return shipping costs unless the item is defective or incorrect.
- Refunds
- Once your return is received and inspected, we will notify you.
- Approved refunds will be processed within 2-3 weeks via the original payment method.
- Exchange
- Exchanges are allowed for size or color changes, subject to availability.
- If the requested item is unavailable, a full refund or store credit will be issued.
- Damaged or Wrong Items
If your item is defective or not what you ordered:
- Contact us within 3 days of delivery with a photo.
- We will provide a full replacement or refund with no return shipping charge.
🔒 Privacy Policy
- What We Collect
We collect information when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Contact us for customer support
Collected data may include:
- Name, address, email, and phone number
- Shipping and billing details
- Order history and preferences
- IP address and browsing behavior (via cookies)
- How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate with you about your purchase
- Send promotional offers and updates (only if subscribed)
- Improve our website and customer experience
- Data Security
We take your privacy seriously. All transactions are secured using SSL encryption. Your payment information is processed securely through trusted third-party payment gateways.
- Sharing Your Information
We do not sell or rent your personal data.
We may share it with:
- Shipping partners for delivery
- Payment gateways for transaction processing
- Legal authorities if required by law
- Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.
- Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
- Your Rights
Depending on your location (e.g. under GDPR or CCPA), you have rights to access, correct, or delete your personal information. Contact us at responseclothing@gmail.com for any such requests.